Paper Lantern StoriesReprints & refunds
Last updated October 29, 2026
Every book is made for one child, so we can't resell a returned copy. That's why you see the character, the cover and the first pages free before paying. If something is wrong on our side, we'll make it right.
We reprint for free if
- The book arrives damaged.
- There's a printing mistake (missing pages, smudges, pages out of order, a badly trimmed cover).
- We made an error, like a misspelled name compared with what you typed.
- It never arrives.
Email hello@paperlanternstories.com within 30 days of delivery (or of the expected delivery date) with your name, and a photo if it's damage or a mistake.
Changing or canceling an order
Email us as soon as you can. Until the book has gone to the printer, we can usually fix a typo or cancel with a full refund. Once it's printing, it can't be stopped.
What we can't refund
- A change of mind after the book has been printed, or after the PDF has been delivered.
- The look of the art you approved in the preview. The character is a storybook drawing, not a photo, and it looks the way you saw it before paying.
- Spelling or details exactly as you typed them.
If you're unhappy for any other reason, write to us anyway. We read every email and will do what we fairly can.